About Us

Our Mission

"As we are a small business, our mission is to provide reliable and affordable products right to your doorstep from ours, all with exceptional human-to-human customer service.  All of our products are hand tested and individually inspected before leaving our warehouse to ensure only the highest quality ends up in the hands of our customers.  We know our products are such high-quality, that we warranty every product for 1 year absolutely free.  You simply can't go wrong purchasing from us." - Dalton McMullen, CEO

Our Name

Generix came from "generic" and "electronics", to make, GENERIX.

Established in Indianapolis, Indiana in 2013

We opened our doors in September of 2013 in Indiana as a limited liability company.  We started small on third-party marketplaces and quickly moved to wholesale vendors and sales on our own websites.

 


Our Partners

Generix doesn't operate alone.  We have many connections around the globe including a fully staffed warehouse and shipping team in Shenzhen, China.

generix-shenzhen-warehousegenerix-shipping-center

On the left/top - One of our partner warehouses in Shenzhen, China.  On the right/bottom - One of our partner shipping centers in Shenzhen, China.

 

 

Why You Should Shop With Us!

Shopping should always be a pleasant experience.  That's why we offer these 4 valuable benefits to every buyer on our website:

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  • Secure Ordering:  All of our payments are handled through PayPal or Amazon payments, two of the biggest and most trusted payment providers in the World.
  • 365-day Free Warranty:  Contact us and we will send you a prepaid label to get the item returned and repaired if any issues arise.
  • Satisfaction Guarantee:  Not only do we guarantee that you will be satisfied with your product, we stand by it with our money back guarantee and easy return policy.
  • Easy Returns:  If you need to return an item, the process is simple.  Just email us with your order number at support@generixllc.com and we will take care of the rest.

 

 

Questions, Comments, or Concerns?

Get in touch!  There are three main ways you can get in contact with us:

  1. Email us.  Our direct email is support@generixllc.com
  2. Give us a call.  We are available Mon-Sat 9am-5pm EST @ 1 (844) 382-8549
  3. Reach us by mail.  Here is our address:

 Mailing Address:

GENERIX LLC

1609 West McClain Avenue Suite 507

Scottsburg, IN 47170