RMA Procedure

Oh no!  Something Wrong With Your Order?

No Problem, here's how to get it resolved:

Email us (support@generixllc.com) with your order number and a brief description of the issue.  We may attempt to help you troubleshoot if there is some sort of software error.

You will receive an RMA (Return Merchandise Authorization) number from one of our customer support representatives.

Mail your product here:

RMA Dept <RMA NUMBER HERE>
1609 West McClain Avenue Suite 507
Scottsburg Indiana 47170

After that, will take care of the rest for you!